Information We Collect

When you contact us, book a service, or complete a form, we may collect the following information:

Personal information:

• Name
• Email address
• Phone number
• Home address

Pet information:

• Pet’s name, age, breed/species, behaviour history
• Veterinary details and medical history
• Behavioural and training information
• Emergency contact details

This information is collected only when you choose to provide it.

How We Use Your Information

We use your information to:

• Provide our pet care, training, and behaviour services
• Communicate with you about bookings, appointments, and support
• Create tailored care and behaviour plans for your pet
• Maintain accurate business records
• Meet legal and professional obligations

We do not sell or share your information for marketing purposes.

Who Has Access to Your Information

Your information is accessed only by the business owner and authorised professionals involved in your pet’s care (such as your veterinarian, where relevant and with your consent).

How We Store and Protect Your Information

We take reasonable steps to protect your data, including:

• Secure digital storage
• Password-protected systems
• Restricted access to client records

Information is kept only for as long as necessary for business and legal purposes.

Your Rights

You have the right to:

• Request access to your personal data
• Ask for corrections to inaccurate information
• Request deletion of your information (where legally permitted)
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

Contact Information

If you have any questions about this policy or your data, please contact:

Paws Claws & Wings
Email: pawsclawsandwings@outlook.com
Phone: +44 7455 631530